Terms & Conditions

Last updated: 5 November 2025

Company: Muruga Ltd (trading as Custom Comic Shop)

Contact: contact@customcomic.shop · +44 7503 217273

Important (summary): These Terms & Conditions (the “Terms”) set out the contract between you and Muruga Ltd for purchases made via customcomic.shop. They cover ordering, previews & approvals, payment, delivery, cancellations/refunds, intellectual property and how we handle images you upload. If you are a consumer (an individual buying for personal use) different statutory rights apply – see the “Cancellation & bespoke goods” section below. Please read these Terms carefully before placing an order.

1. Definitions

“We”, “us”, “our”, “Muruga Ltd” means Muruga Ltd trading as Custom Comic Shop.

“You”, “your”, “Customer” means the person or business placing an order.

“Goods” means printed comics, books, or other physical items ordered.

“Digital Content” means downloadable PDFs or other non-physical deliverables.

“Order Confirmation” means the email we send confirming receipt of your order.

“Preview” means the digital proof we send you before production for your approval.

2. Applicability / Who these Terms apply to

These Terms apply to every order you place with us through our website. If you are a consumer (an individual acting wholly or mainly outside your business), some terms are subject to statutory consumer protection (see Clauses 11–13). If you are a business, other commercial terms may apply. Where required by law, consumer statutory rights will apply notwithstanding anything in these Terms.

3. Formation of contract

A contract between you and us is formed when we send an Order Confirmation email that confirms the details of your order and the price, or when we send a digital preview you have expressly approved and we accept that approval by email – whichever occurs first. We recommend you keep a copy of your Order Confirmation. (For distance contracts, the date of Order Confirmation is the date the contract is concluded for certain statutory rights.)

4. Orders, previews, and approvals

4.1. You agree to provide accurate order information (names, delivery address, images and story material) at checkout.

4.2. For custom/personalised Goods we will normally produce a Preview and send it to the email you supply. Production and printing only proceed after you give express approval of that Preview (by clicking the approval link, replying to our email, or other recorded confirmation).

4.3. Once you approve a Preview and production begins, you may not cancel for “change of mind”. We treat personalised Goods as excluded from the standard cooling-off cancellation right once production has begun or the item is clearly personalised to your specifications (see Clause 11).

4..4. If, due to technical errors or any other reason, your reference images are not uploaded successfully during order placement, we will contact you post-payment (using your provided email address, WhatsApp number, or phone) to collect the necessary images and information. You agree to provide the required reference images and details in response to our communication (including via business email or WhatsApp), and acknowledge this forms part of your agreement with us for order fulfilment. If we do not receive your images within 7 days, your order may be cancelled and refunded in line with our cancellation policy.

5. Price & payment

5.1. Prices displayed on the site include VAT where applicable unless otherwise stated. You are responsible for any import taxes or duties if delivery outside the UK is required (we only ship within the UK; for overseas orders we use local printers).

5.2. Payment is processed via Stripe (or other payment providers we notify you). By placing an order you authorise us to charge the card or account you provide for the total order price.

5.3. We reserve the right to refuse or cancel an order where payment cannot be authorised or where we reasonably suspect fraud or unlawful activity.

6. Delivery and risk

6.1. We use third-party printers/fulfilment partners for printed Goods (e.g., Mixam). Delivery times are estimated and start after you approve a Preview. We are not responsible for delays caused by third-party printers, couriers, or force majeure events; however we will use reasonable efforts to assist and arrange reprints or refunds as set out in Clause 12.

6.2. Risk in Goods passes to you on delivery (or when the courier records delivery). Title to Goods remains with us until we have received payment in full.

7. Digital Content (PDFs)

7.1. Where you purchase Digital Content, we will supply the download link by email or on the website as stated in your Order Confirmation. Digital Content is supplied for personal use only unless a commercial licence is purchased.

7.2. If a defect exists in Digital Content we will use reasonable efforts to repair or replace it. Your statutory rights are not affected.

8. User content, images & licences

8.1. You retain ownership of images and story material you upload, but by uploading you grant us a non-exclusive, worldwide, royalty-free licence to use, copy, process and transmit those images for the purpose of producing your order, communicating with suppliers (printers, couriers), and for operational purposes (including limited storage for quality control / dispute resolution). If you opt-in to marketing, you grant a separate licence for marketing use. You may withdraw marketing consent at any time; withdrawal will not affect processing necessary to fulfil existing orders.

8.2. You represent and warrant that: (a) you own or have all necessary rights, permissions and consents to supply the images and story material; (b) you have obtained any required parental consent for images of children under UK law; (c) the supplied materials do not infringe any third party IP rights and are not illegal, obscene or defamatory. You must not upload images containing nudity, explicit sexual content or illegal material.

8.3. We will remove content that appears to breach these rules on complaint and may suspend or cancel orders until the issue is resolved. Where you falsely represent ownership/consent you indemnify us against claims, costs and damages.

9. Intellectual property in the final work

9.1. Unless otherwise agreed in writing, Muruga Ltd owns the copyright in layout, typesetting, bespoke artwork, staff/freelancer contributions and any editorial changes we make. You receive a licence to use the finished comic for non-commercial personal purposes only. If you require wider commercial rights (e.g., resale or merchandising) you must obtain a separate written licence from us.

9.2. Freelancers and contractors engaged by us will assign necessary IP to us (contractual IP assignment) so we can supply your ordered Goods. (You will be asked to confirm any third-party content licence where relevant.)

10. Warranties & disclaimers

10.1. We warrant we will provide Goods and Digital Content with reasonable care and skill.

10.2. To the extent permitted by law we exclude all other conditions, warranties or representations. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

11. Consumer cancellations & bespoke / personalised goods (important)

11.1. Consumer cancellation rights: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have a statutory right to cancel certain distance contracts within 14 days. However: contracts for the supply of goods made to the consumer’s specifications or clearly personalised are excluded from that right once production has begun or they are made to the consumer’s specifications. Where the withdrawal right does apply, statutory refunds must be processed in the times set by law.

11.2. Practically: if your order is for a personalised comic we will not accept cancellation after you have approved the Preview or after we have started production; if you cancel before that point (and where cancellation rights apply) a refund will be made in accordance with our Refund Policy and statutory requirements. See Clause 12 for refunds and our Refund & Shipping Policy for detailed processes.

12. Refunds, returns & remedies

12.1. If an item is faulty, damaged in transit, or materially not as described, please contact us within 3 days of delivery with photographic evidence and your order number. We will investigate and where appropriate arrange a replacement, reprint or refund.

12.2. For problems caused by third-party printers (quality issues, missing pages) we will liaise with the printer to resolve and, where appropriate, arrange reprints at no extra cost or offer a refund.

12.3. Where you have approved a Preview and the production meets that approved Preview, we are not obliged to refund for change-of-mind. If you dispute that production matched the approved Preview, we will investigate and require evidence.

12.4. Refunds (when due) will be processed within statutory timescales (usually within 14 days) and will be credited to the original payment method where possible.

13. Chargebacks & disputes with payment providers

If you initiate a chargeback or payment dispute before contacting us, we may be limited in the assistance we can provide. Excessive or fraudulent chargebacks will be treated as breach of these Terms and may lead to cancellation of your account and claim for losses.

14. Order Process & Approval Delay

After your order is placed and payment received, you will receive a draft of your comic story for review and approval. Comic production will begin only after you have approved the drafted story and its breakdown.

You are responsible for responding to our approval requests in a timely manner (via email, WhatsApp, or business phone). Delays in approval or prolonged lack of response will result in corresponding delays to your order delivery.

Any time taken by you to provide feedback, approval, or required information will be considered as customer-induced delay and will not count toward our estimated production or shipping timelines.

15. Limitation of liability

15.1. Subject to Clause 10 (statutory non-excludable liability), our total liability for breach of contract, negligence or otherwise arising out of or in connection with your purchase is limited to the total price paid for the specific order in question.

15.2. We are not liable for indirect, special, or consequential losses including lost profits, loss of business, or reputational loss.

15.3. This limitation will not apply to death or personal injury caused by our negligence, or to fraudulent misrepresentation.

16. Indemnity

You agree to indemnify Muruga Ltd against any costs, liabilities, claims and expenses arising from any breach of Clause 8 (warranties about uploaded content), including third-party IP claims.

17. Third-party suppliers & printers

We may subcontract fulfillment to third-party printers, and we rely on their services for quality and delivery. Where we outsource production we will include contractual terms requiring appropriate standards, but your contract remains with Muruga Ltd. We accept responsibility for choosing suppliers with reasonable skill and care but cannot guarantee their performance in every respect; remedies are covered at Clause 12.

18. Data protection & privacy

We process your personal data in accordance with our Privacy Policy (link: [insert link]). Short summary: we use personal data to fulfil orders, to correspond with you, and to comply with legal obligations; we retain reference photos and story materials only for limited operational periods (see our Data Retention Schedule) and we will obtain parental consent for processing children’s data where required by law. More detail in our Privacy Policy and Data Retention Schedule.

19. Complaints & dispute resolution

If you have a complaint, please contact contact@customcomic.shop with your order number and details. We aim to acknowledge complaints within 2 business days and provide a resolution within 14 days. If we cannot resolve a consumer dispute you may be able to use Alternative Dispute Resolution (ADR) or the UK small claims court – we will provide relevant ADR details upon request.

20. Changes to these Terms

We may amend these Terms from time to time (for legal, regulatory or operational reasons). Material changes affecting existing orders will not be applied retrospectively to orders already accepted. We will publish updated Terms on our site and indicate the “Last updated” date.

21. Severability

If any provision of these Terms is held to be invalid or unenforceable it will be severed and the remaining provisions will continue in full force and effect.

22. Assignment

We may assign our rights under these Terms to a successor or affiliate or for business reorganisation. You may not assign your rights under these Terms without our prior written consent.

23. Force majeure

We will not be liable for any failure or delay caused by circumstances beyond our reasonable control (including strikes, pandemics, natural disasters, supply chain failures, or third-party printer outages). Where a force majeure event substantially affects an order we will contact you and propose options (delay, reprint, refund).

24. Governing law & jurisdiction

These Terms are governed by the laws of England & Wales. For consumers, this clause does not deprive you of your statutory rights to bring proceedings in your local court.

25. Contact details

Muruga Ltd (Custom Comic Shop)

Email: contact@customcomic.shop

Phone: +44 7503 217273